Frequently Asked Questions

We service all brands.

Yes we do! We even have priority access to units that qualify for tax credits up to $2000.

No, we do not.

No, we do not.

Replacing a furnace or air conditioner takes about 4 to 8 hours. This time frame can vary based on factors like the complexity of the installation, the condition of existing ductwork, and any additional modifications needed.

The most commonly used refrigerant in modern air conditioning systems is R-410A. It has largely replaced the older R-22 refrigerant, which is being phased out due to its ozone-depleting properties. R-410A is more efficient and environmentally friendly.

Air filters should be changed every 1-3 months, depending on the type of filter and your household conditions.

In the summer, set your thermostat to 78°F when you’re home and higher when you’re away. In the winter, set it to 68°F when you’re home and lower when you’re away.

It’s recommended that your HVAC system, both heating and cooling, be serviced at least once a year.

If you suspect a gas leak, immediately evacuate the area without using electrical switches, phones, or devices that might create a spark. Once safely outside, call your gas company’s emergency line or the fire department from a safe location. Only return to the building once it has been declared safe by professionals.

An HVAC emergency includes several critical situations such as loud banging, screeching, or grinding noises from your HVAC system, refrigerant leaks from your A/C unit, sparking or burning smells from your furnace or A/C system, and the smell of gas near your furnace or heating system. These issues require immediate attention to ensure safety.

Yes, thermostat location affects heating and cooling efficiency. Install it centrally on an interior wall, away from heat sources, drafts, windows, and vents. Mount it 52 to 60 inches above the floor and avoid areas with poor airflow. Proper placement ensures accurate readings, consistent temperature, and improved energy efficiency.

Turning off your thermostat occasionally does not typically cause your HVAC system or furnace to wear out faster. However, frequently turning the system on and off can cause more wear and tear due to the repeated cycling. It’s generally better for the longevity of your HVAC system to maintain a consistent temperature and use a programmable thermostat to adjust temperatures automatically when you’re not home.

Turning your HVAC system on after a prolonged inactivity can cause issues if the system has not been correctly maintained. Dust and debris can accumulate in the system, leading to clogged filters, reduced airflow, and mechanical wear. Components like belts, bearings, and electrical connections may deteriorate over time if not regularly used or inspected. It’s advisable to have a professional inspection and maintenance performed before restarting the system.

Lowering the thermostat instead of turning it off completely is often the best approach to balance energy savings and home protection.

Gas furnaces and boilers cannot run without electricity. Gas stoves and standard (not high-efficiency) gas water heaters can still run during a power outage. Tankless water heaters will not run, and gas dryers will not run.

Yes, we install Briggs and Stratton whole-home generators. For more info you can read our buying guide.

Exposed or damaged wiring, burning smell or smoke from electrical outlets, appliances/devices, or frequent breaker trips.

Identify the appliance causing the trip, unplug it, and reset the breaker. If the problem persists, call an electrician.

Whole-home surge protectors offer total protection for your entire electrical system, including security systems or A/C. In contrast, traditional power strip surge protectors only provide localized protection for individual devices and appliances, typically with lower surge capacity.

Loose bulbs, faulty fixtures, or wiring issues can cause flickering lights. If changing the bulb does not resolve the issue, it’s best to have an electrician inspect it.

Tankless water heaters can be either gas or electric. Here at Peterman we only install gas, Navient, models.

Insulate pipes, keep cabinet doors open to allow warm air to flow, and let faucets drip slightly to prevent freezing. For more information, check out our blog.

o determine if you have hard or soft water, you can observe how well soap lathers (hard water doesn’t lather well), check for white deposits on faucets and appliances or use a commercial test kit with color-changing strips. You can also contact your local water supplier for a water quality report or hire a professional for detailed testing. To learn the best ways to combat against hard water, check out or blog.

It’s generally recommended that your plumbing system be inspected once every one to two years. This frequency can help ensure everything is running fine and prevent costly repairs in the future by catching issues early.

A water softener with your tankless water heater is a good idea. It stops hard water minerals from causing scale build-up, keeps your heater running efficiently, and helps it last longer. Plus, it ensures a steady water flow and can save you money on energy bills.

Water leaks can sometimes be identified by unusually high water bills, damp spots, mold growth, and the sound of running water when no fixtures are in use.

A tankless water heater’s life expectancy is typically around 20 years. With proper maintenance, some units can last even longer. Regular maintenance includes descaling to prevent mineral build-up, which can help extend the unit’s lifespan

A burst pipe, sewage backing up in your home, no water supply, or an overflowing toilet that will not stop.

For electric tankless water heaters, you’ll need 240 volts (normal house power) and between 50 to 200 amps, possibly requiring dedicated circuits. Gas tankless heaters need a standard 120-volt circuit for controls and ignition, along with a proper gas supply and venting.